New Patients
Everything you need to begin your therapy journey with confidence.
You are in the right place
We're thrilled that you're considering Stafford and Associates Counseling for your mental health needs. Our practice is dedicated to supporting people at all stages of life — helping you navigate challenges and fostering personal growth and healing.
We understand that starting therapy can feel like a big step, and we're here to make the process as smooth and supportive as possible. The resources on this page will help you be ready to begin feeling better.
Schedule a ConsultationWhat to expect at your first appointment
At Stafford and Associates, we believe that every individual's story is unique and deserves to be heard with empathy and understanding. During your first appointment, our priority is to get to know you, understand your current situation, and listen to your personal story.
This initial session is an opportunity for us to build a strong therapeutic relationship and create a safe space where you feel comfortable sharing your thoughts and feelings.
Get StartedHelpful information for new patients
How do I schedule an appointment?
Potential new clients should request an appointment through our secure Get Started form or call our office directly. We'll match you with a therapist who best fits your needs.
What if I'm not sure therapy is right for me?
It's normal to feel uncertain. That's why we offer an initial consultation to help you decide if therapy is the right fit for your needs.
Do you work with children and teens?
Yes, we provide therapy for children and teens, offering support for challenges such as anxiety, ADHD, school stress, and family dynamics.
Can I switch between in-person and telehealth sessions?
Yes. Most of our therapists offer both options, and you can switch depending on your needs. Simply let us know if you prefer to meet in person at our Mooresville office or virtually through our secure, HIPAA-compliant platform.
How long are sessions and how often will we meet?
Sessions are typically 50 minutes. Many clients start with weekly sessions, but frequency is flexible depending on your needs and progress.
Do you accept insurance?
Yes. We accept most major insurance plans and are happy to help you navigate your benefits. Coverage varies by plan, so we recommend calling the number on the back of your insurance card (often listed under "Behavioral Health" or "Member Services"). Ask about:
- Your copay or coinsurance per session
- Any deductible you need to meet
- Whether we are in-network or out-of-network
If you pay out of pocket, you may be able to request reimbursement by filing a claim with an itemized receipt. Please note: we do not accept EAP codes for services.
Do you prescribe medication?
Our therapists do not prescribe medication. If you and your therapist decide medication may be helpful, we can refer you to a trusted psychiatrist or primary care provider.
Do you offer evening or weekend appointments?
Yes, some of our therapists offer evening and weekend availability. Contact us for current openings.
What if I need to cancel an appointment?
We understand life happens. If you need to cancel or reschedule, please give us at least 24 hours' notice by phone, email, or through your patient portal.
- Cancellations with less than 24 hours' notice and no-shows will be charged the full session fee.
- Insurance does not cover late cancellation or no-show fees.
What happens if I'm late to my appointment?
Please arrive 5–10 minutes early to allow time for parking and check-in. If you're more than 15 minutes late, we may need to reschedule, and our standard cancellation policy may apply. If you're running behind, please call us — whenever possible, we'll do our best to still accommodate your session.
Are my sessions confidential?
Yes. Your privacy is a top priority. All records, communications, and virtual sessions are handled through SimplePractice, which is HIPAA-compliant, HITRUST CSF Certified, and PCI Compliant. What you share in therapy stays private, except in rare situations where we are legally required to act to protect your safety or the safety of others.
What if I want to switch therapists?
Finding the right therapist is an important part of your healing journey. If at any point you feel your therapist isn't the best fit, you're welcome to request a change. Comfort and connection matter, and we'll work with you to match you with another team member whose style and expertise align better with your needs.
Want more details about our practice, policies, and services? View all FAQs →
Ready to get started? Healing starts here.
We are honored to help our clients journey to more healthy and happy places. We'd be honored to help you on your journey too.
Get Started