Our Mooresville, NC team provides a wide range of therapy options to support you through life’s transitions and challenges.
Frequently Asked Questions
Frequently Asked Questions
Our team provides a wide range of therapy options designed to support you through life’s transitions and challenges.
Insurance
Do you accept insurance?
Yes. We accept most major insurance plans and are happy to help you navigate your benefits. Coverage varies by plan so we recommend calling the number on the back of your insurance card (often listed under “Behavioral Health” or “Member Services”) to confirm coverage. We can also assist you through our billing department.
How do I know if my insurance covers mental health care?
Call the number on the back of your insurance card (often listed as “Behavioral Health” or “Member Services”) or visit your insurance provider’s website. Ask about:
Your copay or coinsurance per session
If there is a deductible you need to meet
Whether Stafford and Associates Counseling are in-network or out-of-network. We can also assist you through our billing department.
It’s important to know that some insurance companies outsource part of their mental health coverage to other companies. Again, you can look at the website or call to talk to a representative to find out if your insurance company outsources your mental health coverage or give us a call with your insurance information.
How can I learn more about my mental health care benefits?
You can learn more about your coverage by following these steps:
Find your insurance card
Call your insurance company
Call the behavioral health services or general member services phone number. Those phone numbers are usually listed on the back of your insurance card. The number may be listed under "Behavioral Health Services". If there is not a listing for behavioral health, look for "Member services.” Keep in mind that some insurance companies are open 24/7 and others are only available during business hours.
Get information about your benefits
Once you reach your insurance company, you may be connected to an operator or representative from your insurance company. They will ask you to verify some information to ensure that you’re covered by the insurance plan. When they ask why you called, you could say, “I want to find out what benefits I have to cover mental health services."
To learn how much your plan requires you to pay each time you go to a provider, ask how much you would pay per session. This payment is called a ‘copay’ or ‘coinsurance.’ Some insurance plans have an amount that you have to pay out-of-pocket first; this is called a ‘deductible.’ Once you pay that amount, your insurance company will cover part or all of your visit depending on your coverage.
Insurance plans tend to vary, so it is important to look over the questions to keep in mind when learning about your insurance benefits.
If I have insurance, how much will my appointments cost?
The cost depends on the type of insurance plan you have and if your provider is in-network or out-of-network. We can also assist you through our billing department.
What is the difference between a Copay and Coinsurance?
Copays are flat fees that you pay during a visit to a health provider or for prescription medications. Coinsurances are similar to copays, but instead of a flat fee, you pay a percentage of the cost of service or prescription. For example, a 20% coinsurance for a $200 bill means you pay $40.
Each insurance plan has an out-of-pocket maximum and that number is the absolute maximum you have to contribute annually and this includes copays and coinsurance fees along with deductibles. Any other costs associated with your healthcare is expected to be covered by your insurance company.
How do I get my insurance to reimburse this cost if I pay out of pocket?
Make sure your insurance covers these services
You want to make sure that the services that you are interested in getting reimbursed are within your benefits by checking your EOB. Furthermore, consider if these services are in-network or out-of-network. Some insurance providers will only cover in-network services, so it’s important to check if your insurance also covers services from out-of-network providers. You can find this information on your insurance company’s website or by calling and talking to a representative.
File a claim to get reimbursed by your insurance
We will bill your insurance for you. However, there are some circumstances where you may need to submit a "SUPERBILL" to your insurance company. A superbill is a detailed receipt from a healthcare provider that lists the services rendered and includes diagnostic and procedure codes. It’s not a bill for payment but a document patients use to request reimbursement from their insurance company, especially when seeing an out-of-network provider. Superbills are essential for patients seeking reimbursement for services that were paid for out-of-pocket. When care is received from an in-network provider, the provider usually submits claims directly to insurance. However, for out-of-network care, patients must pay upfront and submit a superbill to their insurer to be reimbursed. We are happy to create a superbill for you.
Can I use my EAP Benefits?
Unfortunately, we do not take EAP codes for services. However, we can bill your regular insurance.
Rates
Can I pay out-of-pocket?
Of course! Our fees are set based on the area's typical rate. Please speak with the administrator for more information. If you pay out of pocket, you may be able to request reimbursement from your insurance company by filing a claim with an itemized receipt.
What forms of payment do you accept?
We accept:
Cash
Check
Discover
Health Savings Cards
Mastercard
Visa
Payment for service is due at the start of services.
What are your fees?
Initial Intake $150
Individual Therapy $120
Couples Intake $200
Couples Counseling $190
Family Therapy with or without client $180
Testing and Assessments $200
Insurance copay fees are not listed here. Please speak to the administration about your copay.
What are your payment policies?
Payment is necessary at the start of each session.
If the balance totals more than two sessions, no future sessions can be booked until the balance is paid in full. We know that finances area big part of mental health and we do not want to add to any stressors when seeking services at Stafford and Associates Counseling.
If you still cannot afford services, we are very happy to help you look for another therapist in the area for you, mainly in the non-profit area.
We’ll always do our best to work with you. But please remember we’re a small business providing personalized care and services.
Appointments
Can I bring someone with me to my appointment?
For individual therapy, sessions are typically one-on-one unless otherwise arranged with your therapist. Family members are welcome to attend intake sessions or as clinically appropriate. However, there are certain permission forms that will need to be signed by you.
What is your your policy on diversity and inclusion?
Diversity and inclusion are central to our mission of compassionate care. We believe it is critical for every client to feel seen, respected, and understood—no matter their race, ethnicity, gender, or sexual identity. At Stafford & Associates, we welcome and support all clients.
What if I'm in crisis between appointments?
If you're experiencing a mental health emergency, call 911 or go to your nearest emergency room. You can also call the 988 Suicide & Crisis Lifeline. For urgent but non-emergency concerns, contact our office during business hours. If you have specific needs or require any accommodations, we encourage you to talk with your therapist so we can ensure your comfort and care.
Do you offer same-day appointments?
Same-day appointments are rarely available but we will do our best to accommodate urgent needs. Call as early as possible if you need to be seen urgently.
Can I switch between in-person and virtual appointments?
Yes. Most of our therapists offer both options, and you can switch depending on your needs. Simply let us know if you prefer to meet in person at our Mooresville office or virtually through our secure, HIPAA-compliant platform.
What happens if I’m late to my appointment?
Please arrive 5–10 minutes early to allow time for parking and check-in. If you’re more than 15 minutes late, we may need to reschedule, and our standard cancellation policy may apply. If you’re running behind, please call us. Whenever possible, we’ll do our best to still accommodate your session.
What if I need to cancel an appointment?
We understand life happens. If you need to cancel or reschedule, please give us at least 24 hours’ notice by phone, email, or through your patient portal.
Cancellations with less than 24 hours’ notice and no-shows will be charged the full session fee.
Insurance does not cover late cancellation or no-show fees. We are happy to file insurance for you, however, if you have not met your deductible for the year, you will have to pay the full reimbursement rate as per your insurance’s contract pricing (this varies by insurance carrier).
What happens if I miss multiple appointments?
Consistent attendance is important for progress. Missing multiple appointments may result in your therapist reaching out to discuss barriers to treatment and whether continuing therapy is appropriate at this time.
How long are sessions and how often will we meet?
Sessions are typically 55 minutes. Many clients start with weekly sessions, but frequency is flexible depending on your needs and progress.
Do you offer evening or weekend appointments?
Yes, some of our therapists offer evening and weekend availability. Contact us for current openings.
Are my sessions confidential?
Yes. Your privacy is a top priority. All of our records, communications, and virtual sessions are handled through SimplePractice, which is HIPAA-compliant, HITRUST CSF Certified, and PCI Compliant. Our email system is also HIPAA-compliant. What you share in therapy stays private, except in rare situations where we are legally required to act to protect your safety or the safety of others.
General Therapy
How often should I attend therapy?
This varies by individual needs. Most clients begin with weekly sessions, transitioning to bi-weekly or monthly as they progress. Your therapist will work with you to determine the right frequency.
Can I see my therapist more than once per week?
Yes, if both you and your therapist feel more frequent sessions would be beneficial and scheduling allows. For insurance to help cover your sessions, we can only see you once per day.
What if I need to change therapists?
We understand that finding the right fit is an important part of your healing journey. If at any point you feel your therapist isn’t the best fit, you’re welcome to request a change. We understand that comfort and connection matter, and we’ll work with you to match you with another member of our team whose style and expertise align better with your needs. Your well-being is our priority, and we want you to feel supported every step of the way. Contact our office, and we'll help you transition to another therapist in our practice.
Do you prescribe medication?
Our therapists do not prescribe medication. If you and your therapist decide medication may be helpful, we can refer you to a trusted psychiatrist or primary care provider.
What treatment methods do you use?
Not all therapy is the same, and the approach matters. Our team uses evidence-based treatment methods proven to create lasting change, including:
We tailor each approach to your unique needs, ensuring you receive the most effective care for your goals.
I wanted an appointment with Dr. Nanci Stafford but I was told she does not have any openings. When can I see her?
We thank you for requesting our offices and we are glad to serve you. If you are specifically wanting to see Dr. Stafford, we can add you to her waiting list.
However, we have many other therapists who are wonderful and connected to Dr. Stafford. At any time they can seek her guidance if needed. We suggest you look at Our Team page and select from the group!
Why are you asking for so much information for the first session?
We want to know you! In the first few sessions you might wonder why we ask so many questions. In order to best assist you, we compile information that is necessary to determine what course of treatment would be the most beneficial.
Services
The initial session with a therapist is an important one. This is when the therapist will ask a series of structured questions about your social and behavioral health history. The purpose of these questions is to explore abuse, substance use, trauma, social engagement with family and peers, employment, health, and overall well-being and mental status. By asking these questions, the therapist can get a better understanding of your individual situation and how to best help you. It is important to be honest and open when answering these questions, as it will help the therapist better understand how to support you.
Why assessments are needed for therapy
The assessment process is one of the most important steps in therapy. It allows the therapist to learn about their patient’s strengths, needs, and psychosocial history. This information is essential for developing an effective treatment plan. The assessment process should be tailored to each individual patient, as no two patients are exactly alike. However, there are some common elements that should be included in every assessment. These include a thorough medical history, a review of past mental health treatment, a discussion of current symptoms, and an evaluation of psycho-social functioning. By taking the time to carefully assess each patient, therapists can ensure that they are providing the best possible care.
Telehealth Therapy
What system do you use for Telehealth?
We use SimplePractice for all virtual sessions. You'll receive a secure link via email 24 hours before your appointment. Simply click the link at your scheduled time to join the virtual waiting room. If you have any difficulties with the link, please let your therapist know so they can send you a working link.
You will need:
A computer or smartphone. Devices purchased in the last two years are better equipped for telehealth sessions.
An integrated or external microphone, web camera, and speakers or headphones
A reliable internet connection that’s at least 10 Mbps
For the best experience:
To ensure the best video quality, try to find a quiet, well-lit space. Avoid backlight and keep your camera at about eye level.
Test your internet connection as well as your camera, microphone and speakers (or headphones) prior to your session to avoid technical issues that could affect your session.
If you experience low video quality, a wired Ethernet internet connection can provide a better experience.
Is your system HIPAA compliant?
ABSOLUTELY! We use SimplePractice for all virtual sessions. SimplePractice is HIPAA-compliant, HITRUST CSF Certified, and PCI Compliant.
Credentialing, Training and Professional Standards
What does all the information about each therapist mean?
At Stafford & Associates Counseling, PLLC, we hold our therapists to the highest standards of professionalism, ethics, and clinical expertise. We understand that choosing a therapist is a significant decision, and we want every client to feel confident in the training, qualifications, and experience of our team.
This page explains the difference between terms commonly used in mental health—licensed, certified, trained, and expert—and clarifies how our practice uses these designations with transparency and integrity.
Licensure - The Foundation of Clinical Practice
All therapists at Stafford and Associates Counseling hold an active license issued by their respective state licensing board.
Licensure ensures that a clinician has:
Completed a graduate degree in a mental health field
Met all required supervised clinical hours
Passed national and/or state examinations
Agreed to abide by professional and ethical standards
Demonstrated competence to diagnose and treat mental health conditions
Complied with ongoing continuing education requirements
Common licenses at Stafford and Associates Counseling may include:
LCSW / LISW-CP (Licensed Clinical Social Worker)
LMFT (Licensed Marriage and Family Therapist)
LCMHC (Licensed Clinical Mental Health Counselor)
LCSWA and LCMHCA (Associate-level licenses where the therapist is under clinical supervision)
What Licensure Means for You
Your therapist is legally authorized to practice, carry clinical responsibility, maintain ethical standards, and provide insurance-eligible services.
Certification - Verified Mastery of a Specific Modality
Some therapeutic modalities offer rigorous certification processes. When a clinician is certified in a treatment approach, it means:
They have completed formal, structured training
They have demonstrated proficiency and competency
They may have completed supervised practice hours in that method
An approved organization or governing body has issued a certificate
They maintain ongoing renewal requirements (CEs, supervision, etc.)
Examples of certifications in the mental health field include:
EMDR Certified Therapist
Certified Schema Therapist (ISST)
Gottman Method Certified Therapist
Certified Clinical Trauma Professional (CCTP)
What certification means for you
Your therapist has completed advanced, verified training beyond their graduate education and is recognized for competent practice in that specialty.
“Trained In” - Completion of Formal Coursework or Education
When a therapist is trained in a modality, they have completed education or structured instruction, but may not hold full certification.
“Trained in” indicates:
Completion of a workshop, continuing education course, or foundational program
Knowledge of the model sufficient to integrate it into practice
An accurate and ethical description of their scope of training
No claim of certification, specialization, or mastery
Examples:
“Trained in EMDR” (has had advanced training but is not EMDR Certified)
“Completed Gottman Level 1 Training”
“Trained in CBT, DBT, ACT, or trauma-informed care”
What “trained in” means for you
Your therapist has received formal instruction and can apply those skills ethically within their overall scope of practice.
Expertise - Experience-Based Specialization
The term expert refers to the depth and quality of a therapist’s clinical experience, not a formal certification. A therapist may be considered an expert if they have:
Many years of specialized clinical work
A high volume of cases in a specific area
Published work, professional teaching, or course creation
Advanced training applied consistently over time
Regional or national recognition in a specialty area
Examples of expertise areas at Stafford and Associates Counseling include:
Narcissistic abuse and antagonistic relational stress
Betrayal trauma and recovery
Schema therapy and personality patterns
Attachment-based and trauma-informed treatment
Couples therapy and relational dynamics
What expertise means for you
Your therapist has substantial real-world experience and advanced knowledge in their specialty area, even when no formal certification exists in that domain.
How We Use These Terms at Stafford and Associates Counseling
We are committed to absolute transparency in how we describe our clinicians’ qualifications.
At Stafford and Associates Counseling:
We only use the term “certified” when a therapist holds an official credential.
We use the term “trained in” when a therapist has completed structured education but not certification.
We use the term “expert” for providers with extensive specialized experience, consistent clinical outcomes, and recognized mastery.
We clearly list each therapist’s license, supervisor (if applicable), specialties, certifications, and trainings on their profile page.
Clients deserve clarity, honesty, and trust. Our policy reflects our dedication to those values.
If You Have Questions About Your Therapist’s Training
We welcome questions at any time. You may:
Ask your therapist directly about their training
Request additional information about specific modalities or specialties
Inquire about your therapist’s clinical experience with your concerns
Contact our administrative team for clarification